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Contacted Customer Service. Used for two years plus. It became useless because the connecting flexible metal point between the kettle body and the base became loosen and no longer conducting electricity to the kettle. They simpley said that it was out of warranty. Now, it is sitting on the kitchen counter as a decorative item.
This was a replacement to another kettle that lasted 3 months. It has survived its first three months and still boils water - a key requirement.Pros:- Clean lines- Easy fill top- Pours well- Boils fastCons:- on/off switch located under the handle- water gauge hidden under handle- outside gets extremely hot when water is boiledIt seems like no one actually looked at the usability of the design after the designers were done. The water gauge is hidden from normal view and have they not heard of thermal insulation because the exterior will burn you when the water's hot.At least it still works.for now
This kettle hardly even compares to those. Well, after using this kettle twice a day, everyday for three months I have had not a single problem. After reading some of the reviews that complained of a plastic taste and smell, I was a little skeptical so was careful to keep all of the packing materials just in case. It boils water quickly and the auto shut-off is a nice feature. It works great, looks great, and seems to be quite sturdy. My previous experience with electric kettles have all been the cheap plastic kind. This kettle has become the single most used appliance in my house. And it works flawlessly.
As far as the plastic goes, there is very little. Also, the lid is huge so cleaning or wiping the inside is really a breeze.other kettles had tiny openings that only a brush could fit inside.didn't want that. So far, it was a great choice. After searching high and low for a kettle that had little or no plastic in it, exhausted, I finally chose this one. So far so good but I haven't used it too much so I will update this after it gets more use. Love the blue light which illuminates the switch and the level indicator, actually does help to see easily where the water level is any time of day without having to squint close at it.
I usually remove the filter so I don't have to worry about that plastic either.
Just the two small holes that allow the water to go into the level indicator window on the handle side.
The plug was a cool surprise.
Honestly, I wasn't sure what I was going to find but there were so many good reviews I thought I should just take my chances.
The ding when it is done boiling is quiet enough to not be obnoxious but load enough that if you are in the room or its fairly quiet and you're in a different room you can still hear it.
This does not seem too bad to me.
The lid has a plastic window too but just gets condensation so no problem.
It has a ring design so when you pull it, its very secure to pull on, nice touch, love that too.
Overall though, I would highly recommend this kettle as it seems to be very good quality and is very functional and well thought out in the details.
Ordered this to replace a piece-of-crap Cuisinart CJK-17BC kettle which failed. Works great. Very attractive design, with many nice features, and good attention to details.
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